Return & Refund Policy

LUNA FASHION HOUSE RETURN & REFUND POLICY
Last updated: May 2025

ELIGIBILITY FOR REFUND
We accept returns of unused, unworn, undamaged merchandise provided all original labels and tags remain intact in their original position. Items showing signs of wear, alteration, cleaning, damage, or missing tags are ineligible for return.

RETURN TIMEFRAME
Submit your return request within 14 days of delivery. Once approved, merchandise must be received by us within seven days of your Return Merchandise Authorization (RMA); late returns will be refused and returned to sender at your expense.

RETURN AUTHORIZATION & PROCEDURE
Email returns@lunafashionhouse.com with your order number, item description, and reason for return. After we issue an RMA and shipping instructions, securely package and ship the item back to our Newport Beach facility. You are responsible for return shipping costs.

CONDITION OF RETURNED MERCHANDISE
Merchandise must arrive in the same condition you received it—free of stains, odors, makeup, or visible wear. Shoes must be returned in their original box within a protective shipping carton. Handbags and small leather goods must be returned in their dustbags and protective packaging.

REFUND PROCESSING
Once we receive and inspect your return, we’ll refund your original payment method within five to seven business days. You’ll receive a confirmation email when your refund is processed, including a full refund of any sales tax paid at checkout.

EXCHANGES
To exchange for a different size or color, indicate your preference when requesting your RMA. Exchanges are subject to availability; if your desired replacement is out of stock, we’ll issue a refund instead.

NON-REFUNDABLE & FINAL-SALE ITEMs
Final-sale merchandise—including clearance, sample-sale items, gift cards, and customized or monogrammed pieces—is not eligible for return or refund. Final-sale status will be clearly indicated at purchase.

GIFT RETURNS
Gifts from LFH may be returned for store credit only. The credit issued will equal the original purchase price, regardless of promotions or discounts applied.

DAMAGED OR DEFECTIVE GOODS
Report any manufacturing defects or shipping damage within 48 hours of delivery by emailing connect@lunafashionhouse.com with photos and a description of the issue. We’ll provide a prepaid return label and, upon inspection, replace the item or issue a full refund, including shipping charges.

CONTACT INFORMATION
For returns and exchanges, email returns@lunafashionhouse.com. For all other inquiries, email connect@lunafashionhouse.com. Mail correspondence to Amaretta LLC, 4590 MacArthur Blvd, Suite 500, Newport Beach, CA 92660.